Contact ideal LED App support
Questions about pairing, effects or your lights? We're here to help you get the most out of the ideal LED App.
Get in touch
Email support
Email our support team and we'll get back to you as soon as we can.
Response time
We typically reply within 1–2 business days.
Send us a message
Tell us what's happening and we'll help you fix it.
Questions before you reach out?
Quick answers to the things people ask us most.
We usually respond within 1–2 business days. Weekends and public holidays may add a little time.
Tell us your phone model and OS version, the light set you're using, and what happens (or doesn't). Screenshots or a short video help a lot.
Make sure the lights are powered and Bluetooth is on, then re-pair them. If the issue continues, email us with your device details and we'll dig in.
Absolutely. We read every suggestion — send us what you'd like the app to do and why, and it goes straight onto our roadmap list.
Reviews and ratings on the App Store or Google Play genuinely help us. You can also report store-specific issues there.
Use the same contact email and add "business" or "press" to the subject so we can route your message to the right person.
Looking for a quick answer?
Many questions — like lights that won't change color or connecting multiple sets — are covered in our help guides.
ideal LED App is published by WINKISON COMPANY LIMITED, Hong Kong.